GoContact OMNICHANNEL

Connect with customers their way.

Interact with customers on their favorite channels — call, chat, email, text, and social media — with an omnichannel cloud contact center.

Create customer-centric interactions with GoContact.

Customer-centricity means putting the customer at the center of everything you do — from products and services to delivery and support. In today’s digital-first world, it also means communicating with customers on their channel of choice: voice, chat, email, and social media. GoContact makes it easy with omnichannel interactions.

Communicate Seamlessly

Manage all channels using a single interface and move seamlessly from one channel to the next.

Connect Conversations

Keep track of all customer conversations, even if they start on one channel and end on another.

Consolidate Analytics

Correlate metrics across all channels to track agent performance and identify improvement opportunities.

Elevate customer interactions by expanding touchpoints.

Modernize your contact center.

The platform’s omnichannel solution brings your contact center into the digital age.

• Use the communications channels your customers prefer.
• Access all channels — voice, email, chat, text, and social media — on one interface.
• Seamlessly move a conversation from one channel to another.

Get a complete view of your customer.

Gain visibility into all customer interactions on a single platform.

• View customers’ complete conversation history across all channels to personalize interactions.
• Keep the context of your conversations from one channel to another.
• Provide agents with customer data to enhance customer service.

Monitor all channels from one interface.

Omnichannel monitoring and analytics can help managers schedule and train agents for optimal results.

• Access analytics across all channels from a single interface.
• Monitor team performance with real-time reporting and statistics.
• Filter and correlate metrics with a user-friendly dashboard.

Enterprise-level features personalize and optimize customer interactions.

Communicate with customers via voice, chat, email, text, and social media.

Support other social platforms through an easy API to our application.Empower agents to manage multiple conversations at once, improving response times and cutting costs by ~70%. Offer live webchat with no programming required.Add email queuing and templated replies via the Broadvoice CCaaS interface.Convert support requests into tickets so requests are always answered.View customer interactions across all channels in a single interface.Easily personalize customer interactions based on their contact history.Access 80+ reports through real-time dashboards, tables, and data exports.Determine the reason for contact to answer frequently asked questions.Access Broadvoice CCaaS online from anywhere at any time.

Simplify the agent work experience to take and make calls with the GoContact interface through WebRTC.

Testimonials

See why businesses love GoContact.

Ready to modernize your contact center with omnichannel capabilities from GoContact?

Learn more about the GoContact cloud contact center solution.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.

Overview

View the flyer for GoContact cloud contact center.

Smart Scripting

View the flyer for GoContact Smart Scripting.

Dialer

View the flyer for GoContact Dialer.