Contact center software built for SMBs.
Simplifying the work of today’s small and medium sized business contact center operations all while reducing costs.
Industry leaders empowering operations with GoContact.
Flexibility as a competitive advantage.
Enterprise call center software is expensive and inflexible, locking SMBs into a set contract. For more flexibility and peace of mind, GoContact offers a customizable solution that’s agile, affordable, and specifically built for SMBs. Save costs on hardware and technical operations and pay only for what you need.
Everything you need to improve the customer experience.
A robust cloud platform allowing you to provide service from anywhere.
Monitor customer calls to ensure service quality.
Create and modify dynamic contact scripts with total autonomy.
Assess the performance of your Call Center with instant real time views of Inbound, Outbound or Agent views.
Offer your customers live web chat easily in minutes with no programming effort required.
Connect to Facebook through our application and response to message requests as inbound queues.
Add another channel to your call center with full queuing and templated responses directly through the GoContact Agent interface.
Support for Inbound and Outbound dialer campaigns – use the built-in database to handle customer information.
Support for other social platforms through our easy API integration that allows agents to interact directly with our application.
Monitor calls to never miss a customer call with our built-in feature call back: customers will not lose their place in line when they opt in for a return call.
Multiple and simultaneous contact or sales campaigns for different databases.
Support 2 billion customers worldwide – our integration allows Agents to talk directly to customers using the application.
Conduct satisfaction surveys to measure the quality of your service.
Customizable to your specific needs.
Our cloud based SMB call center software solution is easy to maintain and allows for customizations and rapid deployment without the need for expensive IT personnel. Plus, we have a support and consultancy team dedicated to your business and its continued success.
Automate customer interactions.
GoContact.ai is a low-code platform for customer service automation. We are Google Cloud partners for innovation and digital transformation, including natural language IVR, machine learning, speech recognition and text to speech. Using our software, you can easily automate your voice, chat, and email channels helping to increase efficiency and effectiveness for your contact center while significantly reducing costs.
Omnichannel view of the customer in a single interface.
Get visibility of all your customers’ interactions in an omnichannel platform and retain all their conversations even when they use different channels to communicate with your company. We provide communications by voice, email, tickets, chat and native integration with Facebook and WhatsApp.
