GoContact

Finally, an omnichannel contact center built for small and mid-market businesses.

GoContact is easy to use, easy to manage, and easy to afford.

Ready to take your contact center to the cloud?

Learn more about the CCaaS solution built for small and mid-market businesses.

Designed for users, not IT.

GoContact is a cloud-native contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.

Easy to Use

Handle customer calls, chats, emails, texts, and social media interactions within the same browser.

Easy to Manage

Create campaigns using a low-code, drag-and-drop interface. No coding or scripting is required.

Easy to Afford

Custom plans and flexible pricing ensure your plan is customized to fit your budget. We offer optional surge licensing, concurrent seat licenses, and IVR add-ons.

Personalize and optimize customer interactions.

Connect with your customers on any channel.

Consolidate your customer interactions on one omnichannel platform.

• Communicate via voice, email, text, or chat, or integrate with Facebook and WhatsApp.
• Keep the context of your conversations from one channel to the next.
• Use a single reporting interface to access analytics across all channels.

Easily customize your contact center.

Leverage the cloud-native, low-code architecture for rapid deployment and customization without taxing your internal IT resources.

• Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
• Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.

Boost agent productivity with automated dialing.

Improve your contact ratios and increase sales with an intelligent and powerful dialer.

• Forgo manual dialing to increase the speed of outbound campaigns.
• Streamline database management to keep contacts current and organized.
• Pre-visualize a contact before calling using Power Preview.

Improve customer service with customized scripts.

Tap into Smart Scripting, the advanced script-building system that helps guide agent-customer conversations.

• Enable non-technical staff to create, configure, and activate scripts.
• Insert dynamic fields for data, checkboxes, and file uploads.
• Ensure consistent inbound and outbound interactions.

Enterprise-level features.

Handle more interactions per agent through text messaging and cut costs by up to 70%.

Communicate with customers via voice, chat, email, text, and social media channels.

Assess performance metrics with instant reports on inbound, outbound, and agent activity.Create and modify dynamic contact scripts with total autonomy. Automate call dialing to maximize contacts per hour and reduce call duration.Scale seat licenses up or down with surge licensing for truly metered pricing.Connect to Facebook and other social media channels to support agent interactions.Let customers opt in for a return call without losing their place in the queue. Assess the quality of agent performance with call monitoring and recording.Route calls by queue, day, time, and agent skills to streamline responses. Conduct satisfaction surveys to measure the quality of your service.

Simplify the agent work experience to take and make calls with the GoContact interface through WebRTC.

Testimonials

See why businesses love GoContact.

Ready to take your contact center to the cloud?

Learn more about the CCaaS solution built for small and mid-market businesses.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.

Overview

View the flyer for GoContact cloud contact center.

Smart Scripting

View the flyer for GoContact Smart Scripting.

Dialer

View the flyer for GoContact Dialer.