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Broadvoice AI

Add AI to
your workflow.

Intelligently automate responses, complete tasks, and trigger actions like sending a message from your IVR, without an agent.

Turn contact center

efficiency into ROI.

Add Efficiency

Cut internal transfers by up to 80% while reducing average handle time ~15%.

See Measurable Results

Scale resolutions and boost customer satisfaction scores by ~10 points.

Simplify Self-Service

Help your customers get answers without tagging in an agent.

Empower your customers while

boosting agent productivity.

Scale your service with IVAs.

Optimize your customer journey and reduce average call times with an ~80% success rate. Using our natural language voice bots, you can:

Add self-service to your IVR.

Empower your IVR with dual-tone multi-frequency (DTMF) automation and give your customers a faster route to answers.

Streamline your customer’s

route to answers.

NATURAL LANGUAGE PROCESSING

Process, understand, and respond to your customers’ needs automatically.

TEXT-TO-SPEECH (TTS)

Convert written text into an AI voice that sounds like a real person.

MULTI-LINGUAL SUPPORT

Access managed delivery support in English, Portuguese, Spanish, and French.

WEB SERVICE APIs

Use REST, JSON, basic authentication, or Bear Tokens to integrate with your existing systems.

CONCURRENT CALLS

Handle multiple interactions at the same time without an agent.

AUTOMATIC SPEECH RECOGNITION (ASR)​

Turn your customers’ responses into text.

ANALYTICS DASHBOARD

Optimize performance with real-time and historical data.*

LIVE AGENT ROUTING

Route a customer to a live agent when they need it.

*90 days of data available

Testimonials

See why our customers love us.

Ready to modernize your contact center with AI?

Learn more about AI with Broadvoice.

A full suite of essential features.

Call globally to over 200 countries without overages.

Includes 500 MB of storage per seat.

Manage your company call menus from the admin panel.

Messaging and softphone abilities to collaborate from anywhere.

Track inbound call breakdown, origin and demographics.

Call recording, text, SMS from b-hive app.

One number for calls, faxes and text messages.

Make your network VoIP ready and ensure call quality.

A cost-effective pricing option for limited call volume. Instantly expand your call capacity so there’s never a busy signal. Speech-to-text lets you read voicemails from anywhere. Send and receive faxes by email.

Interested in Broadvoice?

Check out the resources below or schedule a personalized demo.

OVERVIEW

Get a full overview of Broadvoice AI.

VIDEO

Watch how AI works at Broadvoice.

UNDERSTANDING AI

See how AI can help your contact center.